Identified - We have identified the root of this issue and we are making multiple code improvements. Extensive testing on the code is required to ensure a quality deployment and improved experience for all of our clients. There is currently no ETA on the deployment of this code, however it will be deployed as soon as testing is completed.
As a reminder: this is only affecting some of our US-based clients currently on server "TMS".
Jul 16, 2025 - 11:44 CDT
Investigating - We are investigating various performance issues impacting some of our U.S. clients in the morning, such as slow user import processing, server errors, and issues with End-User Assist, among others.
We have identified the possible root cause as part of a nightly maintenance routine that is performed on our servers. This particular process handles various tasks, including HRIS integration tasks, Performance Review tasks (e.g, binding review reports to users), and many others. This process is running longer than expected and affecting the application's response and behavior.
Our engineering team is actively working to resolve these issues. Please subscribe to this incident for updates. Thank you for your patience.
Jul 03, 2025 - 13:01 CDT
TalentGuard Modules
Degraded Performance
90 days ago
100.0
% uptime
Today
APIs
Operational
90 days ago
100.0
% uptime
Today
360 Reviews
Operational
90 days ago
100.0
% uptime
Today
Administrative Function
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Career Path
Operational
90 days ago
100.0
% uptime
Today
Certification Tracking
Operational
90 days ago
100.0
% uptime
Today
Development Planning
Operational
90 days ago
100.0
% uptime
Today
Intelligent Role Studio
Operational
90 days ago
100.0
% uptime
Today
Performance Reviews
Operational
90 days ago
100.0
% uptime
Today
Succession
Operational
90 days ago
100.0
% uptime
Today
Talent Assessment
Operational
90 days ago
100.0
% uptime
Today
Users and Teams
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Workforce GPT
Operational
90 days ago
100.0
% uptime
Today
Login
?
Operational
90 days ago
100.0
% uptime
Today
Integrations
Operational
90 days ago
100.0
% uptime
Today
Infrastructure
Operational
90 days ago
100.0
% uptime
Today
Amazon Web Services
Operational
90 days ago
100.0
% uptime
Today
Microsoft Services
Operational
90 days ago
100.0
% uptime
Today
TalentGuard Server/s
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jul 17, 2025
No incidents reported today.
Jul 16, 2025
Unresolved incident: Various Performance Issues - US Clients.